F&B ROX Opportunity Index Formula

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Savg​: Average score from secret shoppers

PFB: F&B per capita sales

Rsocial​: Blended social media F&B ratings

Rbench: 4.1: Benchmark target social rating

Cop: Operational complexity factor


x: The percentage difference factor (1 – x%)

Cactual: Actual F&B complimentary sales as a percentage of F&B retail sales

Cideal: Budgeted F&B complimentary sales as a percentage of budgeted F&B retail sales

Ssocial: Social score per capita

Oper capita: Operational per capita


Eper capita: Experience per capita


Cactual,net: Actual net F&B cost per capita

Cbudget,net: Budgeted net F&B cost per capita

IROX: F&B ROX Opportunity Index